Grapevine Consulting


Eavesdropping on the other PR bloggers
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Filed under: Blogging | Tags:

I read a lot of other PR peeps’ blogs. I learn loads from seeing what my peers in PR/Social Media are up to and also because they write about some great stuff (how they have the time to find it all and then write it up I have no idea)

Just catching up on my feeds I thought I’d do a round up of things that caught my eye:

New Media Curious- Ben’s moved his blog to http://benayers.co.uk/. It looks great and I have a little blog envy

PR Blogger - Stephen’s advertising, for a friend, a job opp at Cake as a Digital Account Executive (I guess they’re looking for Stephen 2.0)

Under Strict Embargo- Daljit gets me up to speed on all the Phorm stuff I’ve been hearing about

Simon Collister- shares his CIPR diploma research project on the ability of political bloggers in the UK to affect the MSM agenda of broadsheet newspapers

Bredan Cooper - keywords are the basis to social media monitoring, here’s a good intro into what they are and how to pick ‘em

Drew B - posts a good video explaining Twitter. After watching it to double-check I really *do* understand Twitter, I finally have to say I’m not loving it. I held off on this declaration until now as I suspect it shows me up to have a boring life. You can judge for yourself if you want: Me fumbling around on Twitter with a pitiful 14 updates

A PR guy’s musings - Stuart’s news about the new Downing Streeet Twitter feed gave me hope I might not be the boringest person on Twitter. But it’s actually quite good, almost like a direct press wire from the government. No doubt a lot of people will hate it

Right, just noticed - where are all the female UK PR bloggers on my reader? (OK Shiny Redgals I know about you but I meant individual blogs). With such a high percentage of women working in PR I know it can’t just be the blokes who have gone out and started blogs. Who am I missing as part of my reading list?



What agencies are doing wrong
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Filed under: Advertising, PR | Tags: , , ,

It’s easy to take pot-shots at media agencies but this is one of the more sensible lists on how ad agencies should be working and applies to PR too. Some of the stuff I totally agree with, output without a strategy is a biggy, but media agencies always get told they aren’t creative enough and that clients are more willing to take risks - not so in my experience.

Some brands just aren’t ready, and may not have the corporate cultural, to really do something different. This particularly applies in the social media space where not every brand is ready to engage. The most important thing is to fit the strategy to the client’s need. Each campaign should be tailored.

And my top tip for clients? Treat your agency as an extension of your team - work with them in an open, positive and constructive way and they’ll go the extra mile.

[Via Shiny Red]



How to meet bloggers: The London Bloggers Meetup

On Tuesday night I attended my 2nd London Bloggers Meetup which I can’t talk about without first mentioning the event’s sponsor - Qype. Qype are currently adopting what I like to think will  be known as the  Stormhoek approach to marketing; bloggers + free booze = reviews. And why not, PRs have been expensing journalists for years. It seems to be working for them Qype is currently getting a lot of word-of-mouth buzz.

bloggers event

Lots of PRs are always wondering “how to meet bloggers” and this would be a good place to start. They should be rushing down their with their company credit cards to pick up the shortfall when the sponsor’s tab runs out and also looking at which clients they can get to sponsor the event.

The event was a good mix of people with a brief but interesting talk from a solicitor [I stupidly didn't note down names so hopefully Andy Bargery will fill in the details] to illuminate bloggers on some of the legal aspects of blogging. He had a really good understanding of the issues specific to the social media space. My main outtake was that the law still needs to catch up with the technology though.

All in all a good night and I have finally experienced the Coach and Horses which seems to be the meet-up venue of the moment.



Guard your brand: social media monitoring and utilisation

As a fan of chocolate and beer I was very happy to go over to Brussels last week to spend more time getting to know the social media monitoring company Attentio and attend the Emakina Academy workshop about Social Media Marketing - PR in the Web 2.0 era.

waffle

As one who’s often talking about these trends myself it was nice to see how someone else presents a case for PR utilisation of social media and it encapsulated very powerfully that people are having conversations around your brand right now. The content they create, whether good or bad, stays in search engines forever.

Charles Liebert David Rademaker from Emakina gave a compelling presentation setting out to update the old golden rules of PR (as summarised by Leo Burnett) and created a new set of PR 2.0 rules

  1. Make it relevant
  2. Make it participative
  3. Make it multichannel
  4. Make it creative
  5. Make it interactive
  6. Make it viral

Charles Liebert also showed some great examples of the agency’s projects which demonstrated these points and I was really impressed with how they seem to be putting their money where their mouth is - a recent award win was well deserved.

The theme which summarised the day was social media PR is not just about cultivating a brand online but also providing brand guardianship.

Has anyone read the book The Anatomy of Buzz by Emanuel Rosen? I’m thinking about checking it out, would love to hear recommendations.



Reviving London’s West End: Social media at play?

Having somehow found myself watching ‘I’d do anything’, a TV show which aims to find the next music theatre stars of Oliver, I realised this canny idea to reinvigorate the West End is built on the same principles which have driven new media growth.

While the reality TV star search shows, and recent PR stunt which saw the new Sound of Music lead play a crossover character in TV soap Hollyoaks, weren’t web based or digital ideas they did bring social media elements into play.

Interactivity, creating a deeper audience engagement, and challenging the traditional process to provide a platform for new talent, are key differentiation points for web based media.

TV is still an extremely powerful medium but Lord Lloyd-Webber* has adapted his ability to appeal to popular culture to innovate, from Broadway to broadcast.

*I’m aware ideas like this are usually collaborative rather than solely attributable to an individual but nevertheless think his willingness to even try it shows great understanding of the opps where it might otherwise have been seen as too risky.



There are three types of mobile consumers…
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Filed under: Mobile, Trends | Tags:

…apparently. And, they’ve been handily labelled by InsightExpress as Mobile Pioneers, Mobile Wannabes and Mobile Traditionalists. I started thinking about the consumers behind the research. Below is my summary of the 3 types and my creative interpretation of which TV characters they might be.

Mobile Pioneers (15% of the market):Russell OwenRussell OwenRussell Owen

  • Ahead of peers
  • Uses advanced features weekly e.g. internet, unique apps, video
  • Under-35, male and single
  • 1/3 have a Smartphone
  • Most likely to have thrown their mobile phone at someone or something
  • Russell OwenCould be: Russell Owen from Hollyoaks. He fits the demographic and often seems to be both on his mobile and angry/stressed (could trigger a throw?). I’m not sure if it’s a Smartphone but generally other characters refer to how “smart” Russell is so I assume that would at least qualify him as ahead of peers. Russ was married but is currently single making him a close match for this category

Mobile Wannabes (25% of the market):

  • Less than half are under 35
  • Only 5% own a Smartphone
  • Has tried some advanced features and would like to use them more
  • Not as likely as the Mobile Pioneers to have walked into something while using deviceKitty Walker
  • 30% of Pioneers had taken a picture of a product using their phone and sent it to someone to get an opinion
  • Could be: Kitty Walker from Brothers and Sisters. Kitty is 39 so pretty much sitting on the age cusp of this group. She looks confident on her Blackberry but I’m sure would be interested to try more advanced features. Kitty asks her family about everything before she makes a decision, so I think she’d take pics and send them round the Walker family.  I still have an image of her as Ally McBeal so was troubled on the “walking in to things” criteria but think Kitty just scrapes in this category

Mobile Traditionalists (60% of the market):

  • Most are over 35dan scott
  • Mainly use phone for calls and texting
  • Almost 1/4 have added ICE (in case of emergency) to their contacts list
  • Could be: Dan Scott from One Tree Hill. He uses his mobile to call people and receive sinister texts from someone who knows he killed his brother (Dan thinks it actually *is* his dead brother texting him but I don’t think that qualifies as a mobile app). I’m pretty certain ICE would appeal to Dan as when he was having a heart attack his ex-wife threw his mobile at him and told him to call for help himselfdan scott (N.B. If she threw the mobile could that class her as a Mobile Pioneer???)

[Via Mobile Marketing]

Digg it?



From Beta to beautiful – are web brands taking care of the consumer?

I’ve recently chatted to friends and family about web applications they’re trying out. It got me thinking – are web brands thinking enough about end users?

CatAssuming most web brands are aiming for mass consumer take-up I’m not convinced they’re ensuring the market can use, and share, their product.

The Beta process is great in that it enables valuable feedback to refine a product but I think taking it to the next stage of usability is where you create a “killer app”.

There are a host of web applications doing similar things. Becoming the market leader and achieving much desired word-of-mouth buzz is reliant on the user experience.

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Should start-ups invest in PR?
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Filed under: PR, Start-ups

There’s some great lists developing out there with rules for start-ups. I pulled out the points people made about marketing and PR for start-ups, which usually gets bad-mouthed, and decided to give my take.

The lists I looked at:
Jason Calcanis
Mark Cuban
Andy Fox

1) “Really think about if you need that $15,000 a month PR firm. Perhaps you can get a PR consultant to work on 2-3 projects a year for $10-15k each and save 75%. More PR firms are wasted half the year while you build up your product anyway”

  • I tend to agree. Unless you’re a large corporate brand with a high comms monitoring and output requirement a freelance consultant can offer you flexibility, be cost-effective, and also have a broader skills base

2) “Blog instead of hiring a PR firm”

  • While blogging *can* be a useful communications channel it’s not the be-all and end-all of disseminating information and key messages
    • Traditional media are still important and they aren’t all reading blogs
    • A good media relations practitioner will introduce you to journalists/writers who wouldn’t normally talk to you
    • This is hard to hear, but not all CEOs and wannabe spokespeople are great communicators - a good PR will refine your messages and also keep you abreast of industry conversations you could join 
  • If you’re new and you don’t have a lot of money though this is a good starting point

3) “NEVER EVER EVER hire a PR firm. A PR firm will call or email people in the publications, shows and websites you already watch, listen to and read. Those people publish their emails. Whenever you consume any information related to your field, get the email of the person publishing it and send them an email introducing yourself and the company. Their job is to find new stuff. They will welcome hearing from the founder instead of some PR flack. Once you establish communications with that person, make yourself available to answer their questions about the industry and be a source for them. If you are smart, they will use you”

  • PR isn’t rocket science but media pros are specialists in being tapped in to *all* media
  • Not all journalists will take unsolicited email; you may think your company is interesting but they are being bombarded with 100s and 100s of press releases and emails daily - some PRs will fastrack you in their Inbox
  • We know the press  - we’ll package the info how they want it delivered to them
  • Founders are good contacts for press - your PR will intro you and help manage the relationship (do you really want to be dealing with emails which are about regional pricing, release dates and getting review product over there in the next 30mins for a photoshoot?)
  • Until a journalist knows you, your company may not spring to mind for every feature. Your [super] PR will watch for these opps and sell you in to them

(Obviously this is what what a good PR or agency will do, like any industry there are people who are great at their jobs and people who aren’t, you have to find a good one)

4) “Crush The Competition: If your startup’s field is crowded or about to explode (read: about to get crowded), make 3-6 month marketing plans, not 3 year marketing plans. Invest a disproportionate amount of resources ($) into that time period. Even if you have three years worth of funding, forget about slow and steady and job security. If you gain enough traction early on any competitor will look like a “me-too” effort by both the public and the business world— even if they were first. Additional funding is given to the startups that make the most progress in the shortest amount of time in relation to their competition, not those that ration their budgets miserly in order to outlive the competition. The company that emerges early on as the <fill in your startup’s business> company will win the race by getting far enough ahead that nobody else can catch up. For startups, perception is reality, the startup making the big strides and taking chances will win every time. Remember that tech magazine Fast Company is called that for a reason”

  • A good PR/Marketing agency will fit with your business plan and get you heard in the areas you need to make the most impact at the right times

“Avoid Sponsorships And (Most) “Awareness Marketing”: Any intern or green marketing person will probably want to show you their plan for “branding” “awareness” or “offline” marketing initiatives. After you’ve told them to never, ever show you such a document again ask them a few questions:

Does the guy barfing in the bleachers at a Padres game at Qualcomm Stadium know what Qualcomm Does? No

Do you know what Qualcomm does? No

If Qualcomm made something, remotely related or associated with baseball would it be a good idea to sponsor the stadium? Maybe

Have you in recent times seen a poster, billboard, newspaper, magazine, flier, bench-ad, urinal plasma-tv ad (not sure what those are called) about a website, software or service and had the presence of mind to later check it out while surfing the web? Yes

You little bastard liar :::begin beating this junior team member unmercifully with an item in your office, a keyboard for example::: Jk, don’t do that.

Where is the best place to reach an internet/computer/software user? On their computer? Eureka!”

  • Not going to take this one too seriously as I think it’s mainly for comic value. Some sponsorships can be a waste of time for sure but brand exposure is just *one step* as part of a strategic campaign to get your company out there to your audience

If you’re a start-up looking at PR I recommend:

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2008 digital trends

crystalOk, so it’s quite late in the year to be saying “check out these predictions” but I came across e-consultancy’s list of trends to watch out for this year and thought it was a great round-up of what people are saying right now.

Here’s the full list “Ten digital trends to watch out for in 2008“ 

And the ten are:

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Making your blog more viral

Outsourcing is a big trend at the moment. I think it’s partly being driven by the current web business boom. Elance.com is a useful site catering to the need for freelancers and potential projects to link find eachother.

digg

They also publish some useful content on there. I spotted this post “Thirteen ways to make your blog go viral”. Mostly just best practice for running a blog but a useful summary for someone new to blogging looking for ways to drive traffic.

I think one of the best bits of advice is around creating resources like “how to” articles or Top 100 lists, much like they’ve done here!